FREQUENTLY ASKED QUESTIONS

FEATURES

Shift8’s founders all came from within the franchise industry. We’ve built in tools that will make franchisees more attuned to their business while encouraging compliance in service standards, revenue reporting, promotion adherence and operational excellence. At the same time Shift8 makes it easier for head offices to administer and monitor the point of sale network and provide superior operational support in key areas.

Shift8 is experienced with some of the most complex operational setups, however we’re always keen to deliver even better solutions. We welcome feature enhancement suggestions and do our best to fit these into the product road map. Most often feature enhancements are performed at no charge and can be deployed quickly.

HARDWARE

Yes, in most cases we are able to install our software directly on to your existing point of sale hardware. Majority of our clients use our software on their legacy hardware.

Our team of technical experts will work with you to evaluate your system to confirm compatibility.

Shift8 has converted brands with over 50 stores in as little as 2 days. Other times we’ve taken a staggered approach. Your roll out plan will be dependent on your store network and how prepared you are to communicate the change process to franchisees.  We have a skilled team of project managers and onboarding specialist that do all the conversion work for you.

Your Shift8 client manager will facilitate the software deployment. We also recommend you nominate an internal project champion to drive the project and assist in communicating the change process to franchisees and head office staff. This person can be anyone from an IT Manager to Administration clerk. Your operations staff will also be a great resource for distributing timelines, providing on site training and collecting hardware information from the field.

LOYALTY

Shift8 will handle the creation of your program rules within HiveMind. We have plenty of experience migrating membership data so that there is minimal and often zero impact on members themselves. Shift8 will project manage your loyalty conversion process for you.

 

 

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